Shipping

Delivery and performance

1. The entrepreneur shall exercise the greatest possible care when receiving and fulfilling orders for products and when assessing applications for the provision of services.
   
   
2. The place of delivery shall be the address that the consumer has made known to the company.
   
   
3. Subject to the provisions stated in paragraph 4 of this article, the company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be carried out or can only be carried out in part, the consumer shall be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge. The consumer is not entitled to compensation.
   
   
4. All delivery periods are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the consumer to compensation.
   
   
5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur shall repay the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.If delivery of an ordered product proves impossible, the entrepreneur shall make every effort to provide a replacement item. No later than upon delivery, it shall be stated clearly and understandably that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the entrepreneur.
   
   
6. The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.