Shipping

Delivery, shipping and performance
Lioninside will exercise the greatest possible care when processing and fulfilling orders.

Shipping costs
The current shipping costs are automatically calculated during checkout and are always visible before the order is finally placed.

The Netherlands
Orders up to 23 kg: € 4.95
Orders from 23 kg (Premium Home Delivery): € 24.95
Free shipping for orders with a value of € 799.99 or more

Belgium
Orders up to 23 kg: € 6.95
Orders from 23 kg (Premium Home Delivery): € 39.91
Free shipping for orders with a value of € 799.99 or more

Germany & Luxembourg
Orders up to 20 kg: € 12.95
Orders from 20 up to and including 200 kg: € 79.99
Orders from 200 kg: € 199.99

Delivery address
The place of delivery shall be the delivery address provided by the consumer when placing the order. The consumer is responsible for correctly and completely entering the address details.

Delivery times
Stock items
For products that are available directly from stock, we aim to deliver them within 1 to 4 working days.

The stated delivery times are indicative and do not constitute a strict deadline. In exceptional situations, delivery may take longer, for example as a result of:
busy periods at Lioninside or the carrier;
public holidays;
extreme weather conditions;
logistical delays;
unforeseen stock discrepancies;
force majeure or other circumstances beyond Lioninside's control.
If a delivery is delayed, we will inform the consumer as soon as possible.

Pre-orders
For products offered as Pre-order, the expected delivery time stated on the relevant product page applies.
By placing a pre-order, the consumer agrees to the stated indicative delivery time. Any changes resulting from production, transport, customs, or other logistical circumstances will be communicated as soon as possible.

Partial deliveries
If an order consists of multiple products, Lioninside reserves the right to ship an order in several partial deliveries when this benefits the delivery time or is logistically necessary. No additional shipping costs will be charged for this.

Statutory maximum delivery period
Unless a different delivery period has been expressly agreed (such as for a pre-order), Lioninside will fulfill accepted orders no later than within 30 days.
If delivery within this period proves not to be possible, the consumer will be informed in good time. In that case, the consumer has the right to terminate the agreement free of charge. Any amounts already paid will be refunded no later than within 14 days after termination.

Products that cannot be delivered
If delivery of an ordered product proves impossible, Lioninside will inform the consumer as soon as possible.
If possible, a suitable alternative may be offered. The consumer is not obliged to accept a replacement product. The statutory right of withdrawal remains fully applicable.

Inspection upon receipt
We advise the consumer to inspect the order immediately upon receipt for visible transport damage, missing parts, or other deviations.
If the consumer notices visible transport damage or an incomplete delivery, we request that this preferably be reported to Lioninside within 48 hours of receipt. This enables us to investigate the report more quickly and handle it with the carrier.

Failure to report within 48 hours does not affect the consumer's statutory rights. In accordance with the law, a consumer must report a defect to Lioninside within a reasonable time after it has been discovered.

Risk during transport
The risk of damage, loss, or disappearance of products rests with Lioninside until the moment the order has been delivered to the consumer or a representative designated in advance by the consumer, unless expressly agreed otherwise.

Delivery at the consumer's request
If the consumer gives the carrier permission to leave an order in an agreed place (such as under a canopy, in the garden, with the neighbors, or at another designated location), the risk of loss, theft, or damage passes to the consumer from the moment the carrier has delivered the order in accordance with these instructions.

Accessibility of the delivery address
The consumer is responsible for checking whether the ordered products can be transported via the access route to the desired room. This includes taking into account doors, hallways, stairs, elevators, turns, and other obstacles.
If delivery proves impossible for this reason or additional work is necessary, any extra transport, return, storage, or delivery costs shall be borne by the consumer, unless otherwise agreed in writing.

Delays caused by carriers
After transfer of the order to the carrier, Lioninside depends on the services of the relevant transporter. Although Lioninside makes every effort to achieve the stated delivery times, Lioninside cannot be held liable for delays caused by the carrier or other circumstances beyond its reasonable control.

Force majeure
Lioninside is not liable for delays or the inability to carry out a delivery as a result of force majeure. Force majeure includes, among other things: natural disasters, extreme weather conditions, strikes, pandemics, government measures, disruptions at carriers, fire, war, cyberattacks, or other circumstances over which Lioninside cannot reasonably exercise control.